Position Summary: 处理客户投诉，分析质量问题产生的原因，准备相关产品失效分析报告；参与、支持公司质量及EHS相关体系的建立和维护。 Deal with customer complaints, analyze root cause, and prepare analysis reports for abnormal failure. Be involved in and support the establishment and maintenance of Quality and EHS related system construction. Duties and Responsibilities: 1. Work with HQ product manager, support new product introduction and business development in subsidiary to sales team. 与总部产品经理沟通合作，支持销售团队新产品的介绍及业务。 2. Accompany customer meeting to answer all technical questions for the products in charge. 解答客户关于技术的相应问题。 3. Provide technical advice to sales and service team for critical technical issues. 提供销售及服务团队技术建议。 4. Support demo target set up and follow up demo project from installation to success. 支持样机的安装及相关项目。 5. Support customer quality teams for failure analysis, continuous improvement. 支持失效分析及持续性改进。 6. Support product and technical training to local team. 支持公司内部的产品和技术培训 7. Finish the other projects assigned by manager. 完成经理安排的其他工作 8. Be involved in and support the establishment and maintenance of Quality and EHS related system construction, and strictly implement the operation specifications required by the Quality and EHS related system. 参与、支持公司质量及EHS相关体系建设的建立和维护，严格执行质量及EHS相关体系所要求的操作规范。 Knowledge, Skills and Abilities: 1. Good skill in English / Chinese communication. 能熟练运用英文和中文进行沟通。 2. Good communication and presentation skill. 良好的沟通及表达能力 3. Familiar with MS Office Appliances, including Word, Excel, PowerPoint, etc. 熟悉MS Office相关应用，包括Word, Excel, Powerpoint等。 4. Excellent teamwork skills. 出色的团队合作能力。 Qualifications, Training, and Experience: 1. Bachelor Degree or above, mechanical and electrical engineering, applied physics, applied chemistry, etc. 本科及以上学历，专业机械工程, 机电一体, 应用物理, 应用化学等 2. 5 years or above working experience in semiconductor, familiar with semiconductor production technological steps such as CVD, Etch, Implantation, Photolithography, Diffusion, Metrology, epitaxy and tool OEM’s, familiar with fab environment both from facility and clean room side 5年以上半导体工作经验，熟悉半导体生产技术步骤，如CVD、蚀刻、注入、光刻、扩散、计量、外延等，熟悉工厂和洁净室的制造环境。 3. Language: proficient English skills in written and speaking 优秀的英语书面及口语能力